Friends & Family Test Results

 

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The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"Overall, how was your experience of our service?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

 

FFT Results

Select year:
  • 86% Extremely Likely
  • 9% Likely
  • 3% Neither Likely nor Unlikely
  • 1% Unlikely
  • 1% Extremely Unlikely
  • 0% Don't Know
Month / Year Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don't Know
Jan 2024 256 21 2 3 2 1
Feb 2024 202 25 7 0 2 0
Mar 2024 193 21 5 1 2 0
Apr 2024 181 19 8 5 3 0
May 2024 163 20 5 4 1 2
Jun 2024 163 20 7 3 2 0
Jul 2024 144 11 5 2 2 0
Aug 2024 0 0 0 0 0 0
Sep 2024 0 0 0 0 0 0
Oct 2024 0 0 0 0 0 0
Nov 2024 0 0 0 0 0 0
Dec 2024 0 0 0 0 0 0

Patient feedback

We asked the question:
Why did you choose that response?

I had an appointment yesterday with Clare who was patient and friendly and answered all my concerns.Also I would like to say I saw Dr.Wilson quite recently and found her very approachable.Thanks to everyone at Orchard Court.
Posted on: 27/06/2024

I have been a patient for almost 70 years and always been treat with kindness patience and good medical advice
Posted on: 27/06/2024

Speak up very friendly all the time. Send messages to do tests and confirmation of bookings. Can book appointments with doctors very soon.
Posted on: 27/06/2024

I have been with this practice for many years and always been highly satisfied. Would definitely recommend Orchard court.
Posted on: 26/06/2024

Dr Wilson was fantastic, lovely bedside manner and was very thorough! Orchard court always go above and beyond for their patients.
Posted on: 26/06/2024

Have sung both Dr Schmidt and the practice praises high and low. Left and right not to mention up and down. I believe it to be a kind, friendly and helpful practice. I'm made to feel welcome and Dr Schmidt is someone I consider to be a proper GP. He treats me as a person. All my symptoms and diagnosis are treat on their own merits and not dismissed as being part of something else. Thank you to the whole team. V
Posted on: 08/06/2024

My experience with my doctor during my last consultation was positive. He immediately put me at ease and we talked about the options available. I left feeling cared about.
Posted on: 31/05/2024

Very well organised and good staff
Posted on: 31/05/2024

Because I always get the best service from everyone at the surgery
Posted on: 31/05/2024

Seen on time by friendly professional nurse for blood test, procedure carried out was professional and painless excellent service
Posted on: 30/05/2024

No complaints at all excellent doctors and staff
Posted on: 30/05/2024

Can always get an appointment fairly quickly and get seen by same Dr which is very important. Dr Schmidt is always easy to talk to and understanding. Never have any problems.
Posted on: 29/05/2024

Because we have the best surgery in darlington and best staff
Posted on: 25/05/2024

Good no nonsense service I was in and out in no time.
Posted on: 24/05/2024

Excellent friendly and helpful. Very polite receptionists.
Posted on: 23/05/2024

Fantastic service always
Posted on: 23/05/2024

Because you're the best doctors in Darlington as far as I'm concerned
Posted on: 30/04/2024

Orchard court surgery always goes above and beyond on this visit I was seen by the dr and then into get bloods straight away, the receptionist Adele and Claire always help and Adele has always gone above and beyond for many years for me, Michelle the healthcare assistant always does too. dr Schmidt was fab also and also listened to the issues I have. Thank you
Posted on: 30/04/2024

I think this practise is the best one I have ever dealt with. Everybody is friendly and efficient and Doctor Schmidt is the icing on the cake. He is so helpful, caring and friendly.
Posted on: 29/04/2024

The assigned doctor is very empathic and understanding about my condition.
Posted on: 27/04/2024

Been part of this GP practice all my life Would highly recommend to family and friends GP & Staff very helpful
Posted on: 26/04/2024

I have been a patient at Orchard Court Surgery and in all that time I have received nothing but first class treatment nothing has been to much trouble , and the Doctors and other staff are a joy to behold, nothing is to much trouble for them.
Posted on: 26/04/2024

Orchard Court is the friendliest surgery I have ever been too.Always professional and approachable,nothing is too much for the doctors.Never feel rushed and always put you at ease.
Posted on: 26/04/2024

I have regular appointments, and they are always on time with friendliness and professionalism. My treatment is given with minimal pain.
Posted on: 25/04/2024

Orchard Court is a fantastic surgery from the Doctors to the nurses to the office/reception staff. I would describe the surgery as a calm, friendly and supportive place. I always get an appointment both when booking in and when I or my son have needed an emergency appointment. The doctors are so thorough and they listen to you. You don’t feel rushed. I feel part of a community at Orchard Court, so grateful to be a patient there.
Posted on: 13/02/2024

All the staff are brill and have no complaints at all. Very patient and willing to go above and beyond to help
Posted on: 10/02/2024

Orchard court surgery has the best care from walking in and speaking to the reception ladies to going in to see the doctor. I feel I am listened to and the doctor is very understanding. I have been with orchard court now for nine years and every time I go I have been given 100% care. Never had a bad experience.
Posted on: 10/02/2024

This is a lovely friendly practice with a love smiling receptionists and fantastic Doctors nurses Every one needs a Doctors like this 100%
Posted on: 10/02/2024

My last visit I was seeing the nurse Claire, for my depo. She is a credit to the surgery. Thank u claire
Posted on: 08/02/2024

The less people that use the surgery means that i I receive a wonderful service
Posted on: 08/02/2024

Because everyone who works at Orchard court are so good at what they do
Posted on: 07/02/2024

35 Years of being a patient at the practice and have received an excellent standard of healthcare from every member of staff
Posted on: 07/02/2024

I moved from another surgery a couple of years back, the surgery is much more efficient, a lot easier to get an appointment, no waiting in lengthy phone queues and pleasant receptionists who do all they can to help, and never seem judgey. One occasion the Gp was running late and the lovely ladies on reception advised the relevant patient. I would also like to say Jo Dennett is a lovely member of the team, I visited her following some complications post surgery and she couldn’t have been better, she listened to everything, was sympathetic and explained throughly. A really lovely surgery with great staff.
Posted on: 01/02/2024