Friends & Family Test Results

 

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The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"Overall, how was your experience of our service?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

 

FFT Results

Select year:
  • 87% Extremely Likely
  • 9% Likely
  • 2% Neither Likely nor Unlikely
  • 1% Unlikely
  • 1% Extremely Unlikely
  • 0% Don't Know
Month / Year Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don't Know
Jan 2024 256 21 2 3 2 1
Feb 2024 202 25 7 0 2 0
Mar 2024 193 21 5 1 2 0
Apr 2024 154 17 8 3 4 0
May 2024 0 0 0 0 0 0
Jun 2024 0 0 0 0 0 0
Jul 2024 0 0 0 0 0 0
Aug 2024 0 0 0 0 0 0
Sep 2024 0 0 0 0 0 0
Oct 2024 0 0 0 0 0 0
Nov 2024 0 0 0 0 0 0
Dec 2024 0 0 0 0 0 0

Patient feedback

We asked the question:
Why did you choose that response?

Orchard Court is a fantastic surgery from the Doctors to the nurses to the office/reception staff. I would describe the surgery as a calm, friendly and supportive place. I always get an appointment both when booking in and when I or my son have needed an emergency appointment. The doctors are so thorough and they listen to you. You don’t feel rushed. I feel part of a community at Orchard Court, so grateful to be a patient there.
Posted on: 13/02/2024

This is a lovely friendly practice with a love smiling receptionists and fantastic Doctors nurses Every one needs a Doctors like this 100%
Posted on: 10/02/2024

Orchard court surgery has the best care from walking in and speaking to the reception ladies to going in to see the doctor. I feel I am listened to and the doctor is very understanding. I have been with orchard court now for nine years and every time I go I have been given 100% care. Never had a bad experience.
Posted on: 10/02/2024

All the staff are brill and have no complaints at all. Very patient and willing to go above and beyond to help
Posted on: 10/02/2024

The less people that use the surgery means that i I receive a wonderful service
Posted on: 08/02/2024

My last visit I was seeing the nurse Claire, for my depo. She is a credit to the surgery. Thank u claire
Posted on: 08/02/2024

35 Years of being a patient at the practice and have received an excellent standard of healthcare from every member of staff
Posted on: 07/02/2024

Because everyone who works at Orchard court are so good at what they do
Posted on: 07/02/2024

I moved from another surgery a couple of years back, the surgery is much more efficient, a lot easier to get an appointment, no waiting in lengthy phone queues and pleasant receptionists who do all they can to help, and never seem judgey. One occasion the Gp was running late and the lovely ladies on reception advised the relevant patient. I would also like to say Jo Dennett is a lovely member of the team, I visited her following some complications post surgery and she couldn’t have been better, she listened to everything, was sympathetic and explained throughly. A really lovely surgery with great staff.
Posted on: 01/02/2024