Our Appointment System





Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.



Online Services

Patients can download the NHS App which is a simple and secure way to access a range of NHS Services on your smartphone or tablet.

Or patients can contact the practice to register for SystmOnline.

You can also use eConsult to contact your doctor online.

Image of people using online services


Urgent Cases

If you feel that you need to be seen the same day, you will be - but not always by the doctor of your choice.


Image of a doctor seeing a patient

Named Accountable GP

You may be aware that all practices are required to provide all their patients with a named GP who will have overall responsibility for the care and support that our surgery provides to them.

The GP you have been allocated is the GP you are registered with.

This does not prevent you from seeing any GP in the practice as you currently do.

You do not need to take any further action, but if you have any questions or wish to discuss this with us, please contact us on 01325 465285 or contact us online.

Alternatively you can discuss it with your clinician at your next visit.


Evenings and Weekends

For urgent advice and treatment when our practice is closed call 111. Primary HealthCare Darlington offer both evening and weekend appointments for all Darlington GP surgeries. You can make an appointment through reception or by ringing 111.

Your local pharmacist will be able to give you free health advice and you don’t need an appointment. Many pharmacies operate extended hours on a rota basis. 

To see an experienced nurse for treatment of minor injuries and illnesses seven days a week, 8am until 8pm, visit Darlington Urgent Care Centre. Please ring 111 for an appointment.

Darlington Urgent Care Centre
Darlington Memorial Hospital
Hollyhurst Road


Specialist and hospital care

If a GP or another member of our health care team believes you need hospital treatment or specialist care elsewhere, they will ask you where and when you would like to go. They can then book your appointment  electronically while you wait.


Accident & Emergency / 999

Whatever the day or time, if you or someone else experiences:

  • Severe chest pain
  • Loss of blood
  • Suspected broken bones

Go to your nearest accident and emergency department or call 999.

Accident and emergency departments are open 24 hours a day, 365 days a year and can assess serious injuries and provide emergency treatment.


How you can help us

  • Be on time for your appointment
  • Inform us of any change of your contact number
  • Tell us if you need to cancel
  • Call for a home visit or urgent appointment before 10am
  • Ring for test results after 11am.